枫缘 Maple Match 用户协议与服务条款 / Terms of Service
⚠️ 重要声明:本文件为临时草案,尚未经执业律师审阅,正式版本以律师定稿为准。
⚠️ IMPORTANT NOTICE: This document is an interim draft. It has not been reviewed by a licensed lawyer. The final version prepared by legal counsel shall prevail.
第一部分:中文版
运营主体:[运营公司名称,待注册](注册地:加拿大安大略省,以下简称"平台"或"我们")
适用产品:枫缘 Maple Match(内测地址:match.honghai.app,含 Web 与 PWA)
生效日期:[待补]
1. 协议的接受
1.1 本协议是您与[运营公司名称,待注册]之间关于使用枫缘 Maple Match 服务的具有约束力的协议。您注册账号或使用服务,即表示同意本协议及《隐私政策》。
1.2 内测期间,服务功能与本协议可能调整;重大调整将提前在平台内公示,继续使用视为接受,您也可选择注销账号。
2. 用户资格(18+)
2.1 您必须年满 18 周岁、具有完全民事行为能力,且以建立严肃婚恋关系为目的使用本平台。
2.2 您须为单身(未婚、离异或丧偶)。已有婚姻关系或事实伴侣关系者不得注册。
2.3 我们有权要求您提供年龄或婚姻状况的合理证明;拒绝提供或提供虚假证明的,我们可拒绝注册或终止服务。
3. 账号与真实性义务
3.1 每人限注册一个账号,账号不得转让、出借或出售。
3.2 您承诺注册资料与问卷内容真实、准确、完整,包括但不限于年龄、婚姻状况、子女情况、学历、职业与身份类别;资料变动应及时更新。
3.3 您上传的照片须为本人近照,不得盗用他人肖像、过度修饰致明显失实,或使用 AI 合成冒充真人。
3.4 若发现资料虚假(尤其隐瞒婚姻状况),我们有权立即终止账号且不退还已付费用,并可依法向受损用户披露必要信息。
4. 服务说明
4.1 平台提供:注册资料与择偶问卷、照片展示(经人工审核)、浏览与筛选、互相心动配对、红娘人工牵线、线下活动报名、会员订阅服务。
4.2 平台无站内聊天功能。配对成功后,由红娘人工联系双方并在双方同意后牵线;联系方式的交换以双方明确同意为前提。
4.3 内测期间,会员订阅由管理员手动开通,暂不提供在线支付;费用支付方式以双方另行确认的方式为准(如电子转账),我们会在收款前明确告知价格、期限与退款政策。
5. 社区行为规范
5.1 禁止行为包括但不限于:
(a) 骚扰、辱骂、威胁、跟踪其他用户;
(b) 任何形式的欺诈,包括情感诈骗、投资引流("杀猪盘")、索要钱财;
(c) 商业推销、广告、拉群、引流至第三方平台;
(d) 发布色情、暴力、歧视、仇恨言论或其他违法内容;
(e) 冒充他人、虚构身份或婚姻状况;
(f) 抓取、批量下载其他用户的资料或照片;
(g) 未经对方同意传播对方的照片、聊天记录或个人信息。
5.2 违反本条的,我们可视情节采取警告、内容删除、功能限制、账号终止等措施,涉嫌犯罪的将报告执法机关。
6. 用户内容与授权
6.1 您对上传的资料与照片保留所有权。
6.2 为提供服务之必要,您授予平台一项非独占、可撤销、不可转授权(第 7 条审核与安全处理除外)的许可,仅用于:按您的可见性设置向其他用户展示、红娘牵线之必要使用、安全审核与备份。我们不将您的内容用于广告或对外宣传,除非另行取得您的书面同意。
6.3 账号删除后,上述许可终止,内容按《隐私政策》第 8 条真实删除。
7. 审核与处置权
7.1 照片与资料文本经人工审核通过后方可展示。我们有权拒绝、要求修改或下架不符合规范的内容,并简要告知理由。
7.2 审核不构成平台对内容真实性的担保(见第 10 条)。
8. 举报、NCII 与非法内容处置
8.1 平台提供举报入口。对涉及未经同意的私密影像(NCII)、儿童性剥削内容、暴力威胁等非法内容的举报,我们将在知悉后优先、尽快处置:立即下架、保全证据、终止相关账号,并依法向执法机关报告。
8.2 对 NCII 受害者的下架请求,无论影像最初是否经其同意拍摄,我们均予以下架,不要求受害者证明侵权成立。
8.3 其他违规举报,我们将在合理期限内核查并反馈处理结果。
9. 会员订阅、费用与退款
9.1 成交前披露:在您订购任何付费服务前,我们将以清晰方式披露:服务内容与期限、总价(加元)与应缴税费、支付方式、退款与取消政策、生效时间。您有明确的确认或放弃的机会,我们不设默认勾选。
9.2 合同副本:依安大略省《2002 年消费者保护法》对网络协议的要求,我们将在合同成立后 15 天内向您提供合同副本(电子形式,含全部披露事项)。
9.3 取消与冷静期:
(a) 会员订阅自开通之日起 7 天内,若您未实质使用付费专属功能,可申请全额退款;
(b) 若我们未按第 9.1 条履行成交前披露,您可在合同成立后依法定期限取消合同;若未按第 9.2 条提供合同副本,您可在合同成立后 30 天内取消;
(c) 红娘一对一服务的冷静期与退款细则以《红娘服务协议》为准。
9.4 退款在批准后 15 天内按原支付路径退回。
9.5 会员订阅到期不自动扣费续订(内测期无在线支付);未来如引入自动续订,将另行取得您的明示同意。
10. 免责声明
10.1 不担保婚恋结果:平台与红娘提供的是介绍与撮合的过程性服务,不担保您能配对成功、建立恋爱关系或缔结婚姻。
10.2 用户自行核实:平台的人工审核为形式性审核,无法保证其他用户资料的真实性、准确性或其品行。您在与任何用户线下接触前,应自行核实对方的身份与关键信息,并采取合理的自我保护措施(如首次见面选择公共场所、告知亲友行程)。
10.3 反诈提示:请警惕任何以恋爱名义索要钱财、推荐投资理财、虚拟货币或代为转账的行为——这些是典型诈骗手法。平台工作人员与红娘不会以任何理由要求您向个人账户转账。遇到此类情况请立即举报并可报警(加拿大反欺诈中心:1-888-495-8501)。
10.4 用户之间的线下交往、活动中的人身与财产安全,由用户自行注意;平台在法律允许范围内不承担担保责任,但会依法配合调查。
11. 责任限制
11.1 在适用法律允许的最大范围内,平台对间接损失、利润损失、精神损害等不承担责任;对直接损失的累计赔偿责任以您在引起索赔事项发生前 12 个月内实际支付给平台的费用总额为限。
11.2 本条不排除、不限制依法不得排除或限制的责任(包括安省《2002 年消费者保护法》赋予消费者的法定权利,以及因平台故意或重大过失造成的损害)。
12. 终止与账号删除
12.1 您可随时注销账号;注销后个人信息按《隐私政策》真实删除。
12.2 您严重或屡次违反本协议的,我们可暂停或终止您的账号;因第 3.4 条、第 5 条情形被终止的,已付费用不予退还,但法律另有强制规定的除外。
12.3 平台停止运营的,将提前 30 天通知,并按比例退还未消费的预付费用。
13. 协议修改
13.1 我们可修改本协议;重大修改提前 15 天在平台公示。您继续使用即视为接受;不接受的,可在生效前注销账号并按第 9 条、第 12.3 条处理退款。
14. 适用法律与争议解决
14.1 本协议受加拿大安大略省法律及适用的加拿大联邦法律管辖。
14.2 双方应先友好协商;协商不成的,任一方可向安大略省有管辖权的法院提起诉讼。属于小额索赔法院受理范围的,可向安省小额索赔法院(Small Claims Court)起诉。
14.3 本条不剥夺您依消费者保护法律享有的任何强制性权利。
15. 其他
15.1 本协议中文与英文版本不一致的,以[中文/英文——正式版由律师确定]为准;临时草案期间以中文为准。
15.2 联系方式:[待补](电子邮箱)/ [待补](通讯地址,安大略省)。
Part II: English Version
Operator: [Operating company name, to be incorporated] (Ontario, Canada; the "Platform", "we", "us")
Applies to: Maple Match (beta site: match.honghai.app, Web and PWA)
Effective date: [TBD]
1. Acceptance of These Terms
1.1 These Terms form a binding agreement between you and [Operating company name, to be incorporated] governing your use of Maple Match. By registering or using the service, you agree to these Terms and the Privacy Policy.
1.2 During beta, features and these Terms may change. Material changes will be announced in advance on the Platform; continued use constitutes acceptance, and you may instead close your account.
2. Eligibility (18+)
2.1 You must be at least 18 years old, have full legal capacity, and use the Platform for the purpose of forming a serious romantic relationship leading to marriage or long-term partnership.
2.2 You must be single (never married, divorced, or widowed). Persons currently married or in a common-law relationship may not register.
2.3 We may request reasonable proof of age or marital status; refusal or false proof entitles us to refuse registration or terminate service.
3. Account and Truthfulness Obligations
3.1 One account per person. Accounts may not be transferred, lent, or sold.
3.2 You warrant that your profile and questionnaire are true, accurate, and complete, including age, marital status, children, education, occupation, and residency category, and that you will keep them updated.
3.3 Photos must be recent photos of yourself. You may not use another person's likeness, images edited to be materially misleading, or AI-generated images passed off as real.
3.4 If material falsehood is found (especially concealment of marital status), we may terminate the account immediately without refund and may lawfully disclose necessary information to affected users.
4. The Service
4.1 The Platform provides: profile and matchmaking questionnaire, photo display (after human review), browsing and filtering, mutual-like matching, human matchmaker introductions, offline event registration, and membership subscriptions.
4.2 There is no in-app chat. After a mutual match, a matchmaker contacts both parties and makes an introduction only with both parties' consent; contact details are exchanged only with explicit consent of both sides.
4.3 During beta, memberships are activated manually by administrators and no online payment is offered. Payment is made by a method confirmed separately (e.g., e-transfer); before collecting payment we will clearly state the price, term, and refund policy.
5. Community Conduct Rules
5.1 Prohibited conduct includes, without limitation:
(a) harassing, insulting, threatening, or stalking other users;
(b) fraud of any kind, including romance scams, investment-luring ("pig-butchering") schemes, or soliciting money;
(c) commercial solicitation, advertising, or diverting users to third-party platforms;
(d) posting pornographic, violent, discriminatory, hateful, or otherwise unlawful content;
(e) impersonation or misrepresentation of identity or marital status;
(f) scraping or bulk-downloading other users' profiles or photos;
(g) sharing another person's photos, communications, or personal information without their consent.
5.2 Violations may result in warnings, content removal, feature restrictions, or account termination, in proportion to severity; suspected crimes will be reported to law enforcement.
6. User Content and Licence
6.1 You retain ownership of your uploaded profile and photos.
6.2 You grant the Platform a non-exclusive, revocable, non-sublicensable licence (except as needed for review and security processing under Section 7), solely to: display content to other users per your visibility settings, use it as necessary for matchmaker introductions, and perform safety review and backups. We will not use your content for advertising or publicity without your separate written consent.
6.3 Upon account deletion this licence ends and content is truly deleted per Section 8 of the Privacy Policy.
7. Review and Moderation Rights
7.1 Photos and profile text are displayed only after human review. We may reject, require changes to, or take down non-compliant content, with brief reasons given.
7.2 Review does not constitute a warranty of content authenticity (see Section 10).
8. Reporting, NCII, and Illegal Content
8.1 The Platform provides a reporting channel. Reports involving non-consensual intimate images (NCII), child sexual exploitation material, or violent threats are handled with priority and urgency: immediate takedown, evidence preservation, account termination, and reporting to law enforcement as required by law.
8.2 Takedown requests from NCII victims are honoured regardless of whether the image was originally taken with consent; victims are not required to prove infringement first.
8.3 Other reports are investigated within a reasonable time with outcomes communicated to the reporter.
9. Membership, Fees, and Refunds
9.1 Pre-purchase disclosure: before you order any paid service, we will clearly disclose: the service content and term, total price in Canadian dollars including applicable taxes, payment method, refund and cancellation policy, and start date. You will have an express opportunity to accept or decline; nothing is pre-selected.
9.2 Copy of the agreement: as required by Ontario's Consumer Protection Act, 2002 for internet agreements, we will deliver a copy of the agreement (electronically, containing all disclosures) within 15 days after it is entered into.
9.3 Cancellation and cooling-off:
(a) within 7 days of membership activation, you may request a full refund if you have not substantially used paid-only features;
(b) if we fail to make the disclosures in 9.1, you may cancel within the statutory period; if we fail to deliver the copy under 9.2, you may cancel within 30 days of entering the agreement;
(c) cooling-off and refunds for one-on-one matchmaker services are governed by the Matchmaker Service Agreement.
9.4 Approved refunds are returned via the original payment route within 15 days.
9.5 Memberships do not auto-renew with automatic charges during beta (no online payment). If auto-renewal is introduced later, we will obtain your separate express consent.
10. Disclaimers
10.1 No guarantee of outcome: the Platform and matchmakers provide an introduction process only and do not guarantee matches, relationships, or marriage.
10.2 Verify for yourself: our human review is procedural and cannot guarantee the truthfulness of other users' information or their character. Before meeting any user offline, verify their identity and key claims yourself and take reasonable precautions (meet in public places first; tell friends or family your plans).
10.3 Anti-fraud warning: be alert to anyone who, in the name of romance, asks for money, promotes investments or cryptocurrency, or asks you to transfer funds — these are hallmark scams. Platform staff and matchmakers will never ask you to transfer money to a personal account. Report such conduct immediately; you may also contact the Canadian Anti-Fraud Centre (1-888-495-8501).
10.4 Users are responsible for their own personal and property safety in offline interactions and events; to the extent permitted by law the Platform assumes no guarantee liability, but will cooperate with lawful investigations.
11. Limitation of Liability
11.1 To the maximum extent permitted by applicable law, the Platform is not liable for indirect losses, lost profits, or moral damages; aggregate liability for direct losses is capped at the total fees you actually paid to the Platform in the 12 months before the event giving rise to the claim.
11.2 Nothing in this Section excludes or limits liability that cannot lawfully be excluded or limited, including consumers' statutory rights under Ontario's Consumer Protection Act, 2002 and damage caused by our intentional misconduct or gross negligence.
12. Termination and Account Deletion
12.1 You may close your account at any time; personal information is then truly deleted per the Privacy Policy.
12.2 We may suspend or terminate your account for serious or repeated breaches. Where termination results from Sections 3.4 or 5, fees paid are non-refundable except where the law mandates otherwise.
12.3 If the Platform ceases operation, we will give 30 days' notice and refund unused prepaid fees pro rata.
13. Changes to These Terms
13.1 We may amend these Terms; material amendments are posted 15 days in advance. Continued use constitutes acceptance; if you do not accept, you may close your account before the effective date, with refunds handled under Sections 9 and 12.3.
14. Governing Law and Disputes
14.1 These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.
14.2 The parties shall first attempt amicable negotiation; failing that, either party may bring proceedings before a court of competent jurisdiction in Ontario. Claims within its monetary limit may be brought in the Ontario Small Claims Court.
14.3 Nothing in this Section deprives you of any mandatory rights under consumer protection law.
15. Miscellaneous
15.1 In case of inconsistency between the Chinese and English versions, the [Chinese/English — to be determined by counsel] version prevails; during the interim-draft period, the Chinese version prevails.
15.2 Contact: [TBD] (email) / [TBD] (mailing address, Ontario).